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macdevil

Set Priority based on Need By Date on Change Orders

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Hello.  I've never customized Service Desk Manager web forms before and could use some guidance.  My ultimate goal is to ...

1) Detect when the value of the "Need By Date" of a Change Order is updated.

2) Based on the number of days difference between the system date/time and the value of the "Need By Date", set the Priority to a specific value.

 

Pertaining to a copy of the detail.chg.htpml file, here is what I've done so far ...

1) In the section of the code where all the PDM_MACRO lines are, I added the following code to invoke a function when the value of "Need By Date" changes.

<PDM_MACRO name=dtlDate hdr="Need By Date" attr=need_by evt="onChange=\\\"set_priority_using_need_by_date()\\\"">

2) Next, in the java script section, I added a new function to test if I could invoke it.  Here is my test code.

function set_priority_using_need_by_date()
{
 showAlertMessage("Function Invoked", true);
}

I then backed up the current htpml file in the analyst folder, then copied in the one that I modified.  I did a pdm_webcache from a cmd prompt as well.

When I access the modified Change Order page from the GUI, I get an error message.

AHD04622:Undefined arguments EVT supplied to PDM_MACRO DTLDATE

In the std log, it has AHD04622:Undefined arguments EVT supplied to PDM_MACRO DTLDATE at detail_chg.htmpl[503].

I'm a bit lost on this.  Can someone advise me on what I might be doing wrong?  Much appreciated.  Thank You.

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