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sdemirayak

multiple attachment

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Hi all,

Is it possible to add multiple documents as attachment to a ticket?

I use 14,1 and it crashes when I try to upload more than one file.

 

thanks in advance

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3 hours ago, sdemirayak said:

any ideas?

I think we need the STD-Log or the upload log from Tomcat (jsrvr.log)

Edited by henning1518

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Hi henning,

I am afraid I did not understand. what log do you talk about? I just need add more than one attachment file to a ticket same time.

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29 minutes ago, sdemirayak said:

Hi henning,

I am afraid I did not understand. what log do you talk about? I just need add more than one attachment file to a ticket same time.

You said that the upload crashed when you try to upload more than one attachment. By default you can upload 10 files simultaneously.

And now we don´t know the reason why.

Navigate to the SDM install folder --> SDM --> Log -->  open stdlog.0....9 with an editor and look at the timestamp when you tried it. It can also be the log-file jsrvr.log

Edited by henning1518

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