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Aamir

Spel Code placement in majic folder

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Hi Team

 

I got  below spel from communities for location base grouping so that when ever location is selected by the user in ticket page , same group should also select. 

 

for Instance,

                Location : CC WCC LHR  GROUP: CC WCC LHR

                Location : CC RWP           GROUP: CC RWP

 

Whenever location cc wcc lhr or cc rwp then the group will assign the same. so it will work same location n group name.

spel code below, (zRegion is custom field of location)

this.group = (uuid)expand(format("&{'%s' = grp.last_name->id}", this.zRegion.name));

 

Please help where to add this spel in mods--> majic folder, there are some files, in which files i need to add this spel?

 

 

Autoassignment will not work for me as we have hundred of endusers and we cannot assign their location in contact.

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