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Sergio Calvo

Child ticket auto tranfer

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I want to know if it is possible to transfer child tickets at the same time the parent is being transfered to another group, because right know  manual intervention is needed, I was wondering if it can be done by spel code or maybe by CA IT PAM operator. This is having and impact because we have parent tickets with 100 child tickets and each one must be tranefered one by one to assign its corresponding group, besides when we go to the xtraction dashbord the information is not reliable because some of the child tickets remain in the original group were they were created. Any tip will be really appriciated.

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