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conanlam

Modify Text_api.cfg to let MailEater to update Workflow Object

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Hi all,

I am trying to use email to update the status of the change workflow task.

The default maileater only support change, incident, problem, request, CI, contact, asset, and issue.

Does anyone have experience with adding new OOTB object (ie. worfklow) or new custom object to the text_api.cfg and successed?

The only workaround I can come up with is using spl code.

For example the MailEater update some change custom fields containing wf_id, user UUID and new_status, this will trigger spl code to look up the workflow task and update it.

But this indirect approach may fail to update wf, if someone is updating the change order.

Best regards,

Conan

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