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Query to find out the number of transfer tickets per month

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I must report in BOXI, how many tickets was created (count of Request) on month.

And how many times ( 0, 1-4, >4 times) they have been transferred (TR) to another group.

PS. One ticket may have been moved several times.


MONTH; Sum Ref_Num; TR zero; TR 1-4 times; TR >4 times

January 110 70 30 10

February 100 40 40 20

Please help me.

Edited by peguli2

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I am not so good in reporting. But i think u can extract the activity log table in boxi. I log u ll be having the details of trasnfers of the ticket.  after that u can apply pivot table property to find the number of transfers done on each ticket.

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