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Problem Report Summary error

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Hi Guys,

Im trying to create a summary report in of problem tickets created. But im getting an error when I add the open date column in the query. If there's only one query like the CI name it works just fine but we need to specify the date range.

Here's the error:

"A database error occured. The database error text is: [DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]AHD12002:Error in QueryHandler ServiceDesk-722528308-1 in method fetch_response: AHD03053:Bad where clause: Parse error at : "( ( affected_resource.name IN ('FRONTIER') AND active IN (1) AND open_date BETWEEN '2014-05-27 12:00:00 am' AND '2014-09-06 12:00:00 am' ) ) AND ( type = 'P' )" (syntax error). (WIS 10901)"

Can anyone advice on how to resolve this error?

Thank you in advance for the help. :)

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Hi Guys,

Im trying to create a summary report in of problem tickets created. But im getting an error when I add the open date column in the query. If there's only one query like the CI name it works just fine but we need to specify the date range.

Here's the error:

"A database error occured. The database error text is: [DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]AHD12002:Error in QueryHandler ServiceDesk-722528308-1 in method fetch_response: AHD03053:Bad where clause: Parse error at : "( ( affected_resource.name IN ('FRONTIER') AND active IN (1) AND open_date BETWEEN '2014-05-27 12:00:00 am' AND '2014-09-06 12:00:00 am' ) ) AND ( type = 'P' )" (syntax error). (WIS 10901)"

Can anyone advice on how to resolve this error?

Thank you in advance for the help. :)

Issue resolved. There was one object added that came from another table.

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