Jump to content
Sign in to follow this  
trish

Only certain analysts can close tickets

Recommended Posts

customer.organization = assignee.organization or group = 'ITS' then ticket can be closed by analyst.

If any other assignee or group ticket can only be resolved.

Since site-defined conditions do not allow for dotted attributes I am not sure how to set this up.

Can anyone help?

Share this post


Link to post
Share on other sites

Perhaps use a regular condition instead of a site-defined condition.

Just so I understand the logic, are you saying that until the ticket is assigned to the 'ITS' group or to an analyst who is in the same organization as the affected end user, the ticket may not be closed? And that once the ticket meets either of those two conditions then any analyst may close?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...