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trish

Resolved: Only Problem Managers can close problems

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Service Desk 12.7

I need to prevent everyone from closing problems except problem managers. Does anyone have any suggestions how I could do this?

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I think you need to look under the Role's Functional Access and Data Partitions and compare with the Role where you're denied the closure.

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Service Desk 12.7

I need to prevent everyone from closing problems except problem managers. Does anyone have any suggestions how I could do this?

I was able to work around my problem by creating a Problem Management Group and putting all the problem managers in that group. Then I created a condition that required the group to be Problem Management and attached the condition to all transitions in problem that new status is closed.

Edited by trish

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