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danielbighelini

Create ticket with properties filled

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I created a method that creates any kind of file-based ticket gencr.frg the SDM. But I need this ticket is created with some required properties already filled. As the properties are stored in specific table BREL, I am not able to do this spell.

Can anyone help me?

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I don't know how to do it in Spel, but I know the Text API (that you can also invoke from CLI or script) can do that.

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I don't know how to do it in Spel, but I know the Text API (that you can also invoke from CLI or script) can do that.

Thanks for the reply Mitu.

How this feature TEXT API works ?

Can you tell me some reference or example?

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The Text API is documented in the manuals (dunno which one Implementation/Admin) and it's the basis for the Maileater (which is basically a Text Api client). For your usage, investigate the 'pdm_text_cmd' command, which allows you to create new tickets from a text file. The text file would contain the Description, Subject, etc., including Properties. Just make sure you read on the format of the file.

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