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vikey.sonar

Resolved:ldap agent is not enable

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hi all i want to integrate service desk with microsoft active directory. i have installed all the following option in option manager like ldap_pwd, ldap_dn, ldap_enable_auto,

ldap_enable, ldap_host, ldap_port, ldap_search_base, ldap_user_object_class, num_ldap_agents. but i am gettining error in stdlog

ldap_agent is not enable

can anybody help me. I have not configured ldap before. thanks in advance.

Edited by vikey.sonar1

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Hello there.

first you need run a ldap status, I think that is autentification, try downloading a Ldap browser and if all this things are ok, you need install "ldap_enable_group" & ldap_group_object

Regards

Andres.

Edited by cederic

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On 8/10/2012 at 4:26 PM, sonam.kapur said:

make sure that your tenant is disabled. otherwise install that option from option manager.

Can you please clarify what do you mean by this? How to check if the tenant is disabled? Would it work normally if disabled? 

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