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eskillman

Repeat tickets

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I'm trying to come up with a report that shows frequently repeated tickets. I need to display this information in a 30/60/90 day time period.

The purpose of this report is to see which user(s) have reported the same problem over and over for these time frames. This will help us determine what solution we need to come up with in order to eliminate their frequent problem.

I'm new to reporting in SD. Any help with this, or even where to begin would be greatly appreciated!

Thanks

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I'm trying to come up with a report that shows frequently repeated tickets. I need to display this information in a 30/60/90 day time period.

The purpose of this report is to see which user(s) have reported the same problem over and over for these time frames. This will help us determine what solution we need to come up with in order to eliminate their frequent problem.

I'm new to reporting in SD. Any help with this, or even where to begin would be greatly appreciated!

Thanks

:lol: :lol: :lol: :lol:

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