Customizations / Modifications

4,830 topics in this forum

1. ca service desk management 14.1 How to force the analyst to register a solution on the tickets

   By thiago23oliveira, June 26   

   • customizations
   • customization
   • 1 reply
   • 160 views
   • 
   • Rholf
   • July 23

2. Calling a web service when workflow task starts

   By Cybero, July 20
   • 4 replies
   • 92 views
   • 
   • Cybero
   • July 23

3. Set value based on another - CA SDM

   By thiago23oliveira, July 9   

   • ca service desk management 14.1
   • 7 replies
   • 101 views
   • 
   • cdtj
   • July 10

4. Upload attachment before approve workflow task.

   By Aamir, June 30   

   • servicedesk
   • workflow tasks
   • (and 2 more)

     Tagged with:

     • servicedesk
     • workflow tasks
     • classic workflow
     • attachment required
   • 0 replies
   • 44 views
   • 
   • Aamir
   • June 30

5. ca service desk management 14.1 Custom hiersel & hierload & factory to rootcause (RC)

   By thiago23oliveira, June 27   

   • customizations
   • rootcause
   • 0 replies
   • 66 views
   • 
   • thiago23oliveira
   • June 27

6. On list_wf.htmpl Modify Go Button To Default To 'Change Order' Drop Down - SDM 12.9

   By stuartfromnz, June 23
   • 0 replies
   • 40 views
   • 
   • stuartfromnz
   • June 23

7. incident/request cannot close without closing associate change order

   By Bipu, June 10   

   • change orded
   • 0 replies
   • 78 views
   • 
   • Bipu
   • June 10

8. Enhance Change Workflow HTMPL

   By Alias, June 5   

   • service desk
   • change order
   • (and 1 more)

     Tagged with:

     • service desk
     • change order
     • workflow task
   • 0 replies
   • 80 views
   • 
   • Alias
   • June 5

9. Need to create condition macro to check act log description

   By hcl, May 28
   • 2 replies
   • 136 views
   • 
   • estli01
   • June 4

10. Resovled: Reset password with checking old password

    By hcl, February 27, 2010
    • 3 replies
    • 1,469 views
    • 
    • Naveed Akhter
    • April 16

11. Create incident button on Request form

    By thiago23oliveira, March 27
    • 1 reply
    • 177 views
    • 
    • gtkmt
    • April 10

12. How to increase the lrel - list (12.5)

    By JalmariO, January 31, 2012
    • 11 replies
    • 1,190 views
    • 
    • henning1518
    • April 9

13. customizations Set Priority based on Need By Date on Change Orders

    By macdevil, March 27   

    • need_by
    • need by date
    • 0 replies
    • 128 views
    • 
    • macdevil
    • March 27

14. Make Assignee read-only, once a specific group is selected

    By hcl, March 22
    • 0 replies
    • 86 views
    • 
    • hcl
    • March 22

15. Data partition - Restric creation only Incidents for a specific group

    By isaque.almeida, March 1
    • 4 replies
    • 210 views
    • 
    • isaque.almeida
    • March 15

16. Bulk delete of records

    By Yogesh.Rajguru24, March 1
    • 1 reply
    • 118 views
    • 
    • Yogesh.Rajguru24
    • March 6

17. KT Log Solution activity

    By sdemirayak, February 7
    • 4 replies
    • 165 views
    • 
    • sdemirayak
    • February 25

18. Conditional display of change categories by change type

    By vish, June 26, 2018
    • 1 reply
    • 262 views
    • 
    • Vis
    • February 12

19. filtering date on CABI dashboards

    By Alvaro, February 7
    • 0 replies
    • 139 views
    • 
    • Alvaro
    • February 7

20. Open/save rootcause form in reading-mode?

    By henning1518, February 4
    • 2 replies
    • 147 views
    • 
    • cdtj
    • February 7

21. Add sample text to ticket field.

    By javi2oo1, August 22, 2018
    • 3 replies
    • 251 views
    • 
    • cdtj
    • February 4

22. Knowledge Base combo

    By sdemirayak, January 30
    • 1 reply
    • 148 views
    • 
    • cdtj
    • January 30

23. Customize KD captions ?

    By henning1518, January 22
    • 1 reply
    • 147 views
    • 
    • henning1518
    • January 22

24. Assoc fields in notification

    By honzad, January 7   

    • notification
    • template
    • (and 1 more)

      Tagged with:

      • notification
      • template
      • ci
    • 2 replies
    • 204 views
    • 
    • honzad
    • January 8

25. Automatically fill a field on detail_cr

    By cgermanopereira, January 4
    • 3 replies
    • 247 views
    • 
    • cdtj
    • January 7