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  3. kevinsix

    Custom priority

    As an update, I did a pdm_extract on the priority table to get the structure, updated as necessary, and loaded it back in with pdm_load. It seems fine, but will late it bake in dev for a bit.
  4. Hey all, Looking into creating a custom priority, e1, e2, e3, e4. Nothing fancy, I don't need to involve the priority matrix for any calculations. I'm on 11.2 still.
  5. Leonio.alves

    Upgrade CA SDM from 14.1 to 17.1 error DB

    Check the mdb table ca_agent to see if it has object_uuid as primary FK. If not, you can manually make it primary FK and upgrade again.(Chi CHEN) I made object_uuid primary key of ca_agent table, the update worked.
  6. Hi all Like many environments, we are incorporating more automation. We use CASD as our change tool. We're looking into some ideas that would allow us to rapidly approve or record changes after the fact, and there isn't much out there about meeting these new needs Anyhow any ideas would be appreciated and I can share what we are doing although it's in beginning stated Thanks!
  7. Last week
  8. cdtj

    Show Filter button

    Hi, check button option for sfStart macro: https://support.ca.com/cadocs/0/CA Service Desk Manager 12 9-ENU/Bookshelf_Files/HTML/CA_SDM_Web_Screen_Painter_Help_ENU/index.htm?toc.htm?sfstart.html Regards.
  9. Dear All, We have a requirement to make "impact" and "urgency" read only in detail_in.htmpl form. How to achieve this. We are using CA SDM 12.9
  10. Updating the version from 14.1 to 17.1, running the direct setup, gives database update error. Follows file with error. Can someone help? install_sacsti.txt
  11. I'm looking to add ' Show Filter' as a button on a new page the doesn't currently have it (namely the page is the workflow tasks page, when creating new workflows; as I don't have the option to see inactive tasks). Can someone help with where to begin please?
  12. Earlier
  13. hi, try to add +HTMPL=z_detail_called.htmpl to your url. regards.
  14. Hi we are on 12.9 and wanted to add a button on a form that will open another cutom added form e.g;- on detail_in.htmpl we have a tab called xxxx.htmpl i wanted to add button on xxxx.htmpl form that will call my another custom added form z_detail_called.htmpl
  15. Hi, Is it possible to add the "default value" or similar button to fill the "Assigned" field with the current user? Do you know any way to do that? Thank you.
  16. Hi, we have several fields that are required when resolving and that we want to appear on the status change form in order to report them. I have added the fields in the form with the WSP but, even if I fill in the required field, the error still appears. Can you please tell me how I can implement it? Thanks!
  17. conanlam

    Change DB hostname

    Does anyone know how to update the DB configuration to connect to the new DB? I cannot find the related document since CA workflow has been EOL for so long.
  18. Hi everyone, After I had click to tab Service Desk -> File -> New Incident/Request, the popup frame appeared but this popup was not full size on screen. I want this popup is full on the screen, then I figured out the popup.js, popup_frames.html, editor_popup.js in WSP but I still get nothing. Can anyone help me to figure out this customization? Thanks and Regards, TuD
  19. Miguel Amaral

    SQL Query examples

    Hi! I need to make some querys directly to a clone of my CA SDM database, but i would need to see some querys examples to start. Is there any pleace where i could get this examples? Best regards, Miguel Amaral
  20. Thanks cdtj for your solution. It works perfectly! You made my day :'> TuD
  21. hi, try this one: function zAlgPopup(aty, htmpl) { var alg_url = window.cfgCgi + "?SID=" + window.cfgSID + "+FID=" + window.fid_generator() + "+FACTORY=cr" + "+PERSID=" + window.argPersistentID + "+OP=UPDATE+ACTIVITY_LOG_TYPE=" + aty; if (typeof(htmpl) == "string") { alg_url += "+HTMPL=" + htmpl; } popupActivityWithURL(alg_url); } <PDM_MACRO name=button Caption="Log Comment" Func="zAlgPopup('LOG', 'detail_alg_edit.htmpl')" hotkey_name="LOG[G]" ID="LOG"> button should located between dtlForm and dtlStart.
  22. Hi everyone, I have a request from my customer to add "Log Comment" button into detail cr form. I tried adding below code into detail_cr.htmpl but it does not work. Could anyone give me some tips? Thanks in advance! TuD
  23. Hi all, is it possible to change the display name or to expand another field of the CI in CMDB-Visualizer? For example: CI-Name --> CI-Name/serialnumber? thanks.
  24. Hi Experts, Can anyone pls guide me if Event Management functionality is available in SDM? if yes pls tell me the process or share related guide if available. Release: r12.6 Version: 'SDr12_6-165'
  25. Hello, Could someone share the knowledge on how to renew certificate which is used by the server on the CA Service Desk Manager? Thank you in advance
  26. cdtj

    URGENT !! Blank Notification Issue!!

    if youre triggering notification from Activity you should access fields through related object, eg: @{call_req_id.description} (or change_id, or issue_id) but if youre triggering from Event, it populating notification directly from itself, so you can access attributes directly: @{description} @{summary}, etc.
  27. Hi All, got blank notification, can anyone suggest me how to resolve this thing ? why its showing black ? pls help urgent
  28. cdtj

    Cab Approval

    you need to know: - spel basics; - vanilla javascript, jquery basics. I have list of tasks like Approval, Implementation, User testing, etc. Then I have registered trigger for that tasks, once task switch status from WAIT to PEND, trigger fires some activity to change chg's status. Whole logic contains ~2000 lines of spel and js code.
  29. dapakiguy

    Cab Approval

    how can I do that ?
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