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  3. vgen

    conditional checkbox

    Trying to eliminate the spel usage, so looking to achieve this one using client side scripting
  4. vgen

    conditional checkbox

    If it is not easy to achieve on the fly, I'm good with having the checkbox checked after the CO form was saved for selected categories.
  5. Need assistance in setting a custom check box ON based on a selected category, just on the fly and before saving the CO form, please let me know.
  6. Hi Leonio... I have the same problem as Manish, but I can not see your solution. Please Help Me!
  7. ggiran99

    pdm_text_cmd Question/Problem...

    Please make sure that the group exists in SDM.
  8. abdelhalim

    pdm_text_cmd Question/Problem...

    same problem here !!
  9. Have you tried changing the macro name from dtlDropdown to dtlReadonly?
  10. So you can directly ask Daniel, hope he'll help you. He's a friendly guy Another place to contact him: https://communities.ca.com/people/daniel-bighelini
  11. Hi, I haven't found the example. I saw that there is a captcha project going on in the login but no information. Thanks!
  12. hi, have seen an example in SDU Brasil: https://www.facebook.com/groups/usuariossdmbrasil/permalink/1950265271671044/
  13. Hi, we need to enable anonymous access to the Service Desk from the Internet and I wanted to secure it with Google captcha. I would need to publish on the server some kind of server-side page like PHP, ASP,..., to validate the Captchap because, with simple Javascript it would be quite insecure. Do you know how I can implement such a page on the Service Desk server itself? Thanks!
  14. Rajesh.SS

    REST service URL not opening

    HI, Do we need to have Java older version for REST service. We have 1.7.10 version and in KB article its mentioned 1.6.0_30 version is supported by REST
  15. hi have you checked log for errors? I had something similiar when rest services wont start without any reason so i redeployed them using pdm_rest_util -deploy command found here: https://comm.support.ca.com/kb/while-trying-to-deploy-the-service-desk-manager-rest-api-an-error-is-received-the-system-is-out-of-resources/kb000019810
  16. HI All, I configured REST Service on port 8050 in SDM 12.9, but not able to access REST URL Http://localhost:8050/caisd-rest - page cannot be displayed error is thrown
  17. I need to display selected change categories based on the change type, please let me know on how to achieve this using OOTB or custom logic.
  18. kevinsix

    Custom priority

    As an update, I did a pdm_extract on the priority table to get the structure, updated as necessary, and loaded it back in with pdm_load. It seems fine, but will late it bake in dev for a bit.
  19. Hey all, Looking into creating a custom priority, e1, e2, e3, e4. Nothing fancy, I don't need to involve the priority matrix for any calculations. I'm on 11.2 still.
  20. Leonio.alves

    Upgrade CA SDM from 14.1 to 17.1 error DB

    Check the mdb table ca_agent to see if it has object_uuid as primary FK. If not, you can manually make it primary FK and upgrade again.(Chi CHEN) I made object_uuid primary key of ca_agent table, the update worked.
  21. Hi all Like many environments, we are incorporating more automation. We use CASD as our change tool. We're looking into some ideas that would allow us to rapidly approve or record changes after the fact, and there isn't much out there about meeting these new needs Anyhow any ideas would be appreciated and I can share what we are doing although it's in beginning stated Thanks!
  22. cdtj

    Show Filter button

    Hi, check button option for sfStart macro: https://support.ca.com/cadocs/0/CA Service Desk Manager 12 9-ENU/Bookshelf_Files/HTML/CA_SDM_Web_Screen_Painter_Help_ENU/index.htm?toc.htm?sfstart.html Regards.
  23. Dear All, We have a requirement to make "impact" and "urgency" read only in detail_in.htmpl form. How to achieve this. We are using CA SDM 12.9
  24. Updating the version from 14.1 to 17.1, running the direct setup, gives database update error. Follows file with error. Can someone help? install_sacsti.txt
  25. I'm looking to add ' Show Filter' as a button on a new page the doesn't currently have it (namely the page is the workflow tasks page, when creating new workflows; as I don't have the option to see inactive tasks). Can someone help with where to begin please?
  26. hi, try to add +HTMPL=z_detail_called.htmpl to your url. regards.
  27. Hi we are on 12.9 and wanted to add a button on a form that will open another cutom added form e.g;- on detail_in.htmpl we have a tab called xxxx.htmpl i wanted to add button on xxxx.htmpl form that will call my another custom added form z_detail_called.htmpl
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