Jump to content
  • Sign in to follow this  
    Followers 0

    Auto-Assignment

    Gregg

    By Gregg

    Overview

    Auto-assignment is the functionality that is intended to automatically set the ticket Assignee based on various factors, such as End User Location, Workshift, and Analyst availability to name a few. The process flow below helps to understand the thought process behind the auto-assignment process.

     

    Auto-assignment.png

     

    History

    This article was originally a wiki article created by Gityerfix in 2008.

    • Like 1
    Sign in to follow this  
    Followers 0
    Go to articles Configuration

    User Feedback

    Recommended Comments

    There are no comments to display.


×