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    • not sure how to do this for employee role, but: that's the reason why I asked for full JavaScript function you use to open new page. You need to pass some extra param to URL to make status change form know where to navigate you and I have tested code from this post:  and it works in my env...    For more information could you open Status change form, then hit F12 to open browser's console and paste followed code then give result back:
        console.log("HTMPL : " + ahdframe.jq("[name=HTMPL]").val()); console.log("HOME ACTION : " + ahdframe.jq("[name=KEEP.HOME_ACTION]").val()); console.log("URL : " + ahdframe.window.location.href); // You can wipe site name from this line but keep everything after "?" sign Regards, cdtj
    • Sorry that is what I meant. I have tried using both  popupActivityWithURL & display_new_page on my employee role. I noticed that I was currently using the former, on my latest attempt at getting the employee page working. I have now switched back to display_new_page; its still dropping me back to the request, and not the home page. I've noticed that other 'update status' activities (for example - when the user requests close) forces the status change to update the screen. Is there part of the code that can be 'hijacked' for my button to do the same? I'm not actually sure what part of the page calls the screen refresh, whether it's part of the function itself, or java-script or what part of the actual code calls the page re-fresh.(My colleague here is also stumped, he is a bit more 'webpage savvy' than myself and tried your recommended changes above on our test system, with the same results to what we get on live. )  
    • there is no need to supress popups you need to use popupActivityWithURL for analyst role and display_new_page for employee. BTW after supressing popups what happening when you save the chenges? Does browser navigate to home screen or back to request?
    • Thanks once again for the reply; Ok, I have supressed pop-ups and now have it all the frames loading in the same window, however my problem is still present. The code for z_customer_chase is the function I have provided all along from the start  - but Alas, this is an error on my part, as I did not include the header line of my function I see...          function z_customer_chase(persid,factory,type)                   {                         var url=cfgCgi+                         "?SID="+cfgSID+                         "+FID="+fid_generator()+                               ect...
    • Defaulty all new forms for employee interface group opens in a same window, have you tried to avoid popups? this could be a clue. Providing final code for z_customer_chase also might be helpful.