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    • Gregg

      Looking for the wiki content?   12/20/2015

      Until I can transfer the wiki content over to the new Articles, you can find the old content here: http://www.greggsmith.net/wiki.
    • Gregg

      New site logo   01/06/2016

      A special thanks to brianshs for creating a new site logo!
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  • Posts

    • Mass updates for Groups and CIs
      Yes. I have done. Please explain you requirement. I will help you on this   -Saran
    • Customize status
      Hi, Create an event with delay time as 12:00:00 and set condition as Status=Awaiting end user, then update Action information as Set Status=Closed. Set Repeat event. Attach this event to one Service Type. Then attach that service type to priority or Category. Create a test ticket and look Service Type tab of ticket for event fire information. -Saran  
    • Customize status
      Hi All, I am new to CA SDM(14.1). We have a requirement to automatically change incident status  from Awaiting end user response to Closed if no response is there from end user after 12 hours. Please suggest how to proceed.  
    • Customize status
      Hi All, I am new to CA SDM. We have a requirement to automatically change incident status  from Awaiting end user response to Closed if no response is there from end user after 12 hours. Please suggest how to proceed.  
    • SDM - Managed Surveys
      Hi All, we have a requirement in Service Desk Manager to send surveys to affected end user of all closed tickets and also with a condition like those tickets should be assigned to some Groups alone.So I have created site defined  Macro condition with required groups mentioned in that condition. In close Activity Notification this Macro condition is attached and under surveys tab required survey is attached. Marcro condition is not getting applied for surveys and its getting applied only for closed Activity Notification Please let me know is there any other way to perform this task by applying condition to survey Thanks, Leela