Jump to content
  • Welcome to ServiceDeskUsers.com, a user community for CA Service Desk Manager.  This community is created by users for users.

  • Get LinkedIn

    Get LinkedIn to the ServiceDeskUsers Group

  • Popular Contributors

    Nobody has received reputation this week.

  • Posts

    • As an update, I did a pdm_extract on the priority table to get the structure, updated as necessary, and loaded it back in with pdm_load.  It seems fine, but will late it bake in dev for a bit.
    • Hey all, Looking into creating a custom priority, e1, e2, e3, e4.  Nothing fancy, I don't need to involve the priority matrix for any calculations.  I'm on 11.2 still.
    • Check the mdb table ca_agent to see if it has object_uuid as primary FK. If not, you can manually make it primary FK and upgrade again.(Chi CHEN) I made object_uuid primary key of ca_agent table, the update worked. 
    • Hi all Like many environments, we are incorporating  more automation.  We use CASD as our change tool. We're looking into some ideas that would allow us to rapidly approve or record changes after the fact, and there isn't much out there about meeting these new needs Anyhow any ideas would be appreciated and I can share what we are doing although it's in beginning stated Thanks!
    • Hi, check button option for sfStart macro: https://support.ca.com/cadocs/0/CA Service Desk Manager 12 9-ENU/Bookshelf_Files/HTML/CA_SDM_Web_Screen_Painter_Help_ENU/index.htm?toc.htm?sfstart.html Regards.