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    • Hello Everybody, I have an issue with Service Desk in 12.7 and I asked if someone can help to understand what´s going on. In the middle of the day, our CA Service Desk start to go slow for everything (Login, Change a rol, Save a Change). Making a research in the logs I found thousand lines saying: 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows C1C6F456A3892841A0B2C6B3829768FB 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows F151E7D14F80474ABE177F39B2CE45AB 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows DA5FC743F4F772489FA9960E8955ED5E 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows 85071B859CB6AC44ADA69CBBC565C4AB 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows 4473733CCAE3954B99F00068630FE24A 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows F8B8BD6F97DB9A4495DA38FBA6C7DC49 05/21 10:26:51.80 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows 6A7EE01F0D166E46A1E73A5927B60915 05/21 10:26:51.82 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows D812F7849AC07A43AD887AA58980138E 05/21 10:26:51.82 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows 982DBD8C703375459023D2652DFB7591 05/21 10:26:51.82 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows 9A2891C2E023B8419D25EACA4DCCBF23 05/21 10:26:51.84 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows E796A29FB543804390FFC07BBDCC9ED8 05/21 10:26:51.84 G500603SV0SS   bpvirtdb_srvr       31896 SIGNIFICANT  vdbsql.c              1433  refreshing cache for table 'ca_contact' rows EBE75EA2AC1B7B4F95EEEFBD1C931B1E I found a document to stop this using the dbmonitor_nxd -c stop -t ca_contact but I don't why this action happens. At this point, the monitor for this table is stopped but I don´t either what it will happen with the application if it continues stopped. The document about dbmonitor_nxd says the following: The main function of dbmonitor_nxd is to generate CHANGE notifications for changes in specified tables that did not occur through CA SDM. In order to perform this function, the monitor periodically queries the database, determines what was changed externally and then sends CHANGE notifications to the bpvirtdb_nxd server. The bpvirtdb_nxd server notifies all domsrvr servers of the change, which causes each domsrvr to update its cache of specific database objects and then notify all other processes that subscribe for changes in the specified tables. Here, I don´t know where is the bpvirtdb_nxd server to see the changes that the document says. This issue happened 2 times in a week and I don´t know why. Please, someone has any idea about this problem? Thank you very much!
    • How can I programatically get the pcat:<cta-id> for a servicedesk ticket category? If its doSelect/doQuery how to use these to get the pcat:<cat-id> for a category to set for the creating a ticket?
    • Can someone help me with some sample code how to use python and request module to create a ticket using the SOAP createRequest? I am getting uneven key value in attribute values. A clean example can help me integrating a very high severity task? -HELP
    • Is there any workaround to effectively accomplish this, even if it's not directly doable?
    • Hi Community, I have following questions, can someone help me in these- i. Which is the best python package to interact with the servicedesk SOAP interface?If possible any helpful links available for this? ii. Is servicedesk also providing REST interface to interact from external systems? iii. Which version is best suited from the available packages to interact with the server, e.g SOAPpy is not working great with the py3 version platforms? iv. If possible can you provide some code examples from both the types SOAP/REST for Python programming? Waiting for your response.   Thanks, Niraj
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