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    • Gregg

      Looking for the wiki content?   12/20/2015

      Until I can transfer the wiki content over to the new Articles, you can find the old content here: http://www.greggsmith.net/wiki.
    • Gregg

      New site logo   01/06/2016

      A special thanks to brianshs for creating a new site logo!
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  • Posts

    • We have hit a wall using CASDM's Knowledge Base. Currently, we have all Knowledge Articles owned by an individual contact. The way we use it, the owner is responsible for making updates to the Knowledge Article and sending it to the Knowledge Managers for publication. The issue we constantly run into is the individual doesn't have time to do it or is no longer with that group. If the Owner field had a Group, then that means everyone in that group can review, unpublish, etc. instead of just one person. Is there a reason we can't add Groups as owners vs. Individuals?
    • How you create a button, and where is the function entered?
    • Check in Options Manager, under Request-Change-Issue, for option name keep_tasks. Make sure that this is Not Installed. However, even if this option is not installed, any tasks that were past Wait status will still be kept when you change the Category.  
    • we are facing a error suppose If the user creates a change order of chagne management normal some tasks are added and if user changes mind and change the CO category to change management approved tasks related to approved also added to the list which already contains normal workflow tasks. so how can i resolve it if user changes category the previous workflow tasks are removed and new category WF tasks are added anyone help me out>?
    • Hi I try doing this in 14.1 and I get the following error    2/14 12:26:19  pdm_kit started
      02/14 12:26:19  ========================================
      02/14 12:26:19  AHD11142:Unable to get default values (required template '' is not found in the header file 'C:\Program Files (x86)\CA\Service Desk Manager\site\cfg\Headings.txt').     Using the same files as provided above   Headings.txt NAME=SampleTemplate_1
      DELIMTER=|
      FIELDS= USER_DEF_ID, CREATION_DATE, TITLE, SUMMARY, PROBLEM, RESOLUTION, PATH, NOTES
      DEFAULTS=STATUS:Published, AUTHOR:ServiceDesk, OWNER:ServiceDesk, INITIATOR:ServiceDesk@domain.com
      PATH_DELIMITER=~
      NEW_LINE_IN_REC=\n
        kit_config.txt HEADER_FILE=C:\Program Files (x86)\CA\Service Desk Manager\site\cfg\Headings.txt TEMPLATE_NAME:SampleTemplate_1 IMPORT_FILE=C:\Program Files (x86)\CA\Service Desk Manager\site\cfg\kbsolutions.txt IMPORT_TYPE=TXT THRESH_HOLD=10   kbsolutions.txt 437|7/15/2002 18:26|HOW do I get this to work|When I try to work on this|here is my summary of the situation|fix it this way|DEPARTMENT>EXTERNAL|0   a few mistakes with what I copied from cowsert firstly he has a spelling mistake with DELIMITER in the Headings.txt and secondly the TEMPLATE_NAME should be followed by the = and not : in the kt_config.txt , took some figuring out but it worked out .. also make sure your path is correct at first I had it as C:\Program Files instead of C:\Program Files (x86)\