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    • Hi everyone, i have requirement to highlight all the new activity logs on the logs tab in detail_cr/detail_in. the scenario is like this:  New logs considered to be all logs that the analyst ( or any other analyst in his group) haven't read (opened) yet.  once an analyst open the ticket ,  he should see the newly logs highlighted , once he review the logs they should be unhighlighted. i think the way to do this involves using  lsWrite and some manipulation on the db (or maybe session ) to store the last log's id for the group. can you give me some guidelines/examples  on how to go about this. thank you
    • Hi everyone, i have requirement to highlight all the new activity logs on the logs tab in detail_cr/detail_in. the scenario is like this:  New logs considered to be all logs that the analyst ( or any other analyst in his group) haven't read yet.  once an analyst open the ticket ,  he should see the newly logs highlighted , once he review the logs they should be unhighlighted. i think the way to do this involves using  lsWrite can you give me some guidelines on how to go about this. thank you  
    • Works like a charm. Thanks a lot cdtj.
    • Hi Team   In which table CA EEM entry reside in mdb? Please guide  Thanks  
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