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    • Hi my friends, I'm trying to update the model information of my CI's using the ID lookup option on the GRLOADER, but I'm receiving an error mensage as bellow. Did you guys ever see the kind of error before? Of course, the model ID is correct on MDB.       Error Mensage: <!--WARNING: Ignoring model(9936A046EFCF0445A3394F5EA75E3E83). Its definition may not exists (or) manufacturer associated with it is different in mdb.Unable to find unique Model for mfrmod.sym=(9936A046EFCF0445A3394F5EA75E3E83). Unable to find unique Manufacturer for ca_cmpny.sym=(PHILIPS). --> <id>081F23B26BB75843BAD29386918C7EFA</id> <name>TESTE_10</name> <serial_number>7OIDFA9837498340</serial_number> <tenant>MEU TENANT</tenant> <class>PC Laptop</class> <family>Hardware.Workstation</family> <!--WARNING: Unable to find unique Model for mfrmod.sym=(9936A046EFCF0445A3394F5EA75E3E83). --> <model lookup="id">9936A046EFCF0445A3394F5EA75E3E83</model> <!--WARNING: Unable to find unique Manufacturer for ca_cmpny.sym=(PHILIPS). --> <manufacturer>PHILIPS</manufacturer> <status>Spare</status> <service_org lookup="id">B682CD1F31C88141B67417E8D694A689</service_org> <repair_org lookup="id">B682CD1F31C88141B67417E8D694A689</repair_org> </ci> -<ci>  
    • Hi Bartosz, how are you? Did you ever try to update the model using the ID lookup?  I'm trying to update my CI's using the ID of the model but I'm receiving an error mensage as same as you received earlier.
    • Hi I want to attach file to custom object what is the steps that I have to do? I kno that I need create new maj file and table but in need more details and some code for example
    • Did you find the solution?
    • I am not an expert in web service but as I see you are looking for attributes/objects in cr which refers to the act_log or cnt object. For example log_agent.last_name or assignee.last_name ... https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/ca-service-management/14-1/building/building-ca-service-desk-manager/web-services-management/tips-for-soap-web-services-clients.html 1005= A search method failed to find any matches or failed to find an object specified. This can happen if a bad or invalid handle is passed to any method.
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