Jump to content
  • Welcome to ServiceDeskUsers.com, a user community for CA Service Desk Manager.  This community is created by users for users.

  • Get LinkedIn

    Get LinkedIn to the ServiceDeskUsers Group

  • Popular Contributors

  • Posts

    • Hello SD Masters, I'm working to filter the request areas using organizations with Service Desk 12.7. For that, we want to filter all the areas which it belongs to specifc organization or to the parent organization. For example, if we have an organization named as "Systems - Infrastructure", the parent organization will be "Systems". For that, I create a custom field named "zorganization" into the org object. Everything is ok at this point but when I try to use this field into a data partition with the following constraint: organization is null OR organization = @root.organization OR organization = @root.organization.zorganization I get an error saying "AHD05800:Bad where clause. invalid constraint. @root.organization.zorganization is not a valid @-reference." The idea is an user can only see the request areas belongs to their organization or the previous organization (parent). Do you know why this error is happening? Thank you very much for your support
    • You Can check Request area. If there is group mentioned as Service Desk in selected request area. Thanks,
    • Hi, I have a problem with the emails in SDM. The emails doesnt send from mail queue. After I kill the pdm_mail proccess it works for a few days and then stop work again. I checked the stdlog files but I not see anything. What could it be?
    • Hello people. I have a problem when I use SOAP webservice. It returns error 1005 in the authentication part. Does anybody know how to solve this?
    • Hello people. I have a problem when I use SOAP webservice. It returns error 1005 in the authentication part. Does anybody know how to solve this?
×
×
  • Create New...